Support
Contact us
Something not working, a question or an idea? Write to suporte@marquitos.pt. It's a one-person studio, so there's no call centre — but every message gets an answer, usually within a few days.
Frequently asked questions
Do I need an account or an internet connection?
No. Enchanted Valley has no account and plays entirely offline. The internet is only used by iCloud, if it's on, to carry your saved game between your devices.
Does the game have ads or in-app purchases?
No. There are no ads and no in-app purchases. The coins you earn in the valley are only for the valley's shops, and can't be bought.
Is it suitable for children?
Yes. It's a calm game for all ages, with no timers or pressure, no chat and no links out of the game. Nothing in it is ever lost for good: if you're too tired at night, Aunt Rose takes you home to bed.
How do I play?
Tap the ground to walk there, or tap a person, a building or a plant to go to it and do what it's for: talk, pick, water, go in. Drag to look around and pinch to zoom. The bottom bar has your page ("Me"), the bag, the quests and the bicycle, and "How to play", on the title screen, explains everything.
How long is a day in the valley?
About 18 real minutes, from 7:00 to 22:00. School is on weekdays, the shops keep their hours, and from 19:00 you can go to bed: a new day starts the next morning, in your room at Aunt Rose's. A week is a season, and the year has four.
When do Mum and Dad come?
In the summer, the second week of each year of the valley. The first time, they wait for you by Aunt Rose's door. They stay until autumn, and come back every summer.
How do I continue my game on another iPhone or iPad?
Sign in with the same Apple Account on both devices and keep iCloud on for Enchanted Valley. The game is saved by itself, and "Continue" opens the copy saved last — so play on one device at a time.
How do I start a new game?
On the title screen, choose "New game": the game asks first, and your saved game is only replaced once the new character is created. To erase it straight away, use "Delete saved game" in the game's Settings — on the device and in iCloud.
How do I change the language, the music or the sounds?
In the game's Settings. By default the game follows your device's language; you can choose English, Portuguese, Spanish or French, and it changes at once. There you also set the music and sound effects, each with its own switch and volume.
Reporting a problem
To help us find it quickly, please include:
- what you were doing when it happened, and whether it happens every time;
- your device and its system version (for example, iPhone 17 with iOS 27);
- the version of Enchanted Valley — it's in the game's Settings, under About;
- a screenshot, if you can.
About your data: see the Enchanted Valley privacy policy.